Legal & support
Withdraw from contract
Online withdrawal for orders of a FocusLatch Key
Use this form to withdraw from your purchase within the withdrawal period. Once you send it, you get an acknowledgement of receipt by email at once, with your details and the date and time it arrived. Returns and refunds are explained on Withdrawal and Returns.
Withdrawal received
Received on (Vienna time). Your reference:
The acknowledgement of receipt is on its way to . If it does not arrive, please check your spam folder.
The acknowledgement could not be emailed just now. Your withdrawal has arrived all the same; please note the reference. We will get back to you by email.
How returns and refunds work is explained on Withdrawal and Returns.